General Terms and Conditions

Please read these Terms and Conditions carefully as they form a contract between you and the service provider for all services you book.

Reservation

All reservations must be made in writing via our official website or email. We will respond to your requests within 24 hours. If we cannot fulfill your request, we will inform you. If certain services like hotels or flights are unavailable, our Travel Expert will suggest alternatives before confirming your booking.

Once reserved, you’ll receive a booking confirmation and invoice by email. A deposit is required upon confirmation, with the balance due per our payment policies below.

Deposit and Payment

Upon booking confirmation, a deposit of 20% of the total tour price is required. Additional deposits may be needed depending on local supplier requirements.

Full payment must be received at least 30 working days before your arrival. All tour packages require pre-payment. Bank charges for transfers are your responsibility; payments should cover these charges.

After payment, we’ll send your hotel voucher and confirmed itinerary by email.

Booking Amendment

You can amend your booking by contacting us with your booking reference number. Our team will inform you of any charges resulting from changes. We’ll email you the revised itinerary and invoice once changes are confirmed.

Cancellation Policy

Cancellation fees are as follows unless stated otherwise at booking:

– More than 40 days before departure: 10% of the deposit is non-refundable; remainder refundable after bank fees.
– 40 – 30 days before departure: 20% of the deposit.
– 29 – 15 days: 50% of the deposit.
– 14 – 10 days: 75% of total booking value.
– Less than 10 days or No show: 100% of total booking value.

No refunds for unused services due to early departure, late arrival, or missed tours.

Refunds, if applicable, will be issued via the original payment method minus any bank fees.

Travel Documentation

Clients must have a valid passport and required visas or permits at travel start. Obtaining these is solely your responsibility. We can assist upon request but aren’t liable for failure to obtain correct documentation.

Liability

Fiesta Travel Group aren’t liable for passenger loss, injury, or damage. Passengers must cover expenses from delays, accidents, natural disasters, political actions, or unrest. Full travel insurance is mandatory. Fiesta Travel Group will endeavor to substitute a suitable arrangement of similar value for affected tours.

Travel Insurance

Travel insurance isn’t included in your tour prices; we recommend purchasing comprehensive coverage from your country of origin.

Modifications or Discontinuance of Services

Fiesta Travel Group reserves the right to modify or terminate service if clients behave illegally or offensively toward our staff. This includes obscene, racially offensive, or sexually inappropriate behavior.

Complaints and Claims

Shall you feel unsatisfied with any service Fiesta Travel Group provided, notify your guide or advisor immediately of any issues. In the event of a complaint or claim for compensation, you must inform us by email, regular mail. Claims must be in writing within 15 days of tour completion, with relevant documentation attached. Claims made later won’t be accepted.